..... The Trust Factor

Modules

1. The Trust Imperative

• Appreciate the need for a collaboration in our interdependent society.
• Learn the definition and key elements of trust.
• Evaluate the consequences of high and low trust within an organization.
• Understand the importance of being trustworthy in building trust and rate your trustworthiness.
• Receive feedback from others about your personal trustworthiness.
  

2. Collusion

• Understand the dynamic of collusion.
• Be able to identify and diagram collusive relationships.
• Write a personal story of collusion.
• Evaluate the consequences of collusion.
  

3. A Change of Heart

• Learn the four reasons we engage in collusion.
• Identify payoffs and prices from our collusions.
• Understand the folly of trying to get others to change.
• Learn the two ways of being in our relationships with others.
• Experience a change of heart towards others.
• Learn and practice the skill of creating safe and trusting conditions.
  

4. Face-to-Face Communication

• Explore the role of communication in interpersonal relationships.
• Learn about alternative ways of communicating/influencing others.
• Identify your “native tongue” or preferred style of communicating.
• Understand the consequences of an absence of dialogue.
  

5. Interpersonal Dialogue: Core Principles

• Understand the definition and meaning of interpersonal dialogue.
• Learn a model and the core principles of dialogue
• Understand why mutuality is the “bedrock” of dialogue.
• Learn how to create a pool of shared understanding.
• Know how to solve problems in a win-win way.
• Do a self-assessment of your skills in interpersonal dialogue.
• Receive feedback from others regarding your dialogue skills.
  

6. Interpersonal Dialogue: The Steps

• Learn the steps of dialogue.
• Practice the skills of mutuality.
• Learn and practice various inquiry skills.
• Understand the meaning and guidelines of advocacy.
• Know how to identify and share your left-hand column.
• Practice using the skills of dialogue.
• Identify actions to improve your ability to engage in dialogue.
  

7. Harnessing Harmful Behavior

• Learn to confront behavior that fails to meet your expectations.
• Understand the importance of discipline and conformity in building trust.
• Develop a set of non-negotiables for those whom you lead.
• Practice the skill of harnessing harmful behavior.
• Apply the skill to back-home situations.
  

8. Strengthening Our Relationships

• Understand the characteristics and consequences of co-dependency.
• Know the difference between responsibility for and responsibility to another.
• Learn a credo for your relationships.
• Understand what you do that weakens others when you intend to help.
• Learn the valuing process as a skill to strengthen others.
• Evaluate what you do to strengthen others in your relationships.
• Understand how contracting can be used to strengthen yourself and others.

Click here for The Trust Factor, Part One.

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