..... Skills for High Performance Teamwork

Part Two

1. Basic Communication

• Learn how people’s perceptions and viewpoints differ
• Learn the basics of face-to-face communication
• Analyze the difference between one-way and two-way communication
• Understand the skill of listening
• Improve active listening skills

2. Giving and Receiving Feedback

• Learn what feedback is
• Discover how open or closed you are to giving and receiving feedback
• Learn to give effective feedback to others
• Learn how to receive live feedback from others
• Practice giving and receiving live feedback from team members
• Make a personal improvement plan to respond to team feedback

3. Group Dynamics

• Learn what group dynamic is
• Experience as discuss group dynamics in action
• Learn about group process and shared leadership
• Determine what you can do personally to improve group process skills
• Rate your team’s group process
• Identify how your team will improve its group process

4. Team Decision-Making

• Discuss barriers to group decision-making
• Learn about methods of group decision-making
• Practice consensus decision-making
• Practice a group decision-making model
• Identify how your team will improve its group decision-making
• Review who is responsible for current team decisions
• Identify team decision issues to be addressed
• Discuss shifting to ideal team decision-making responsibilities

5. Team Problem Solving

• Learn the challenges of group problem solving
• Gain a working definition of problem solving
• Create a model for group problem solving and how to use it
• Learn how to do creative brainstorming
• Learn how to use cause and effect diagrams to analyze problems
• Analyze how well your team is set up for effective problem solving
• Learn the areas of group problem solving in which your team will improve

6. Conflict Resolution

• Learn a definition of unhealthy conflict and how to keep from crossing over into it
• Learn about five different conflict management styles
• Use a model to help choose a response to potential conflict situations
• Assess which conflict styles you most often use
• Practice a Three-Step Model for resolving conflict
• Decide how you want to modify your conflict style and how you will better handle your current conflicts

7. Time Management

• Learn how you are currently using your time
• Learn the barriers which keep you from managing your time more effectively
• Learn the difference between the important and the urgent, and how to schedule time for the important
• Learn to set professional goals to guide your use of time
• Create a systematic approach to managing daily events