..... Developing High Performance Teams

What They Are and How to Make Them Work

• The definition of a High Performance team and how it differs from a traditional work group.
• The three elements of High Performance teams.
• Four types of teams.
• The stages of team development.
• To create an image and name your team.
  

The Team Charter

• Identify your team’s key customers and stakeholders.
• Determine the performance results expected of your team.
• Decide your team’s purpose.
• Identify the ideal characteristics of your team.
• Develop a set of team operating norms.

Effective Meetings

• The characteristics of effective meetings.
• How efficient and effective your meetings are.
• Guidelines to improve the effectiveness of your meetings.
• How to establish and run a meeting from an agenda.
• A format for meeting minutes.
• The three leadership roles required for successful meetings.
• Discussion skills to improve the quality of team meetings.

Customer Focus

• Examine your attitude toward your customer.
• Assess how customer-oriented your team and organization are.
• Discuss and analyze feedback from key customers.
• Identify key customer requirements.
• Develop improvement plans to respond to customer feedback.
• Develop a system for measuring and tracking key customer requirements.

Managing The Process

• Learn basic process mapping definitions and skills.
• Map the team’s core process.
• Identify and analyze process variances.
• Identify and analyze key variances.
• Develop action plans to improve the team’s core process.
• Develop action plans to control key variances.

Team Member Roles And Responsibilities

• Learn how to be a self-sufficient and self-directing team.
• Clarify shared team responsibilities.
• Define and prioritize coordinating responsibilities.
• Assign designated roles.
• Understand the aspects of empowerment.
• Use the empowerment matrix as a developmental tool.
• Develop a maturation matrix.

Setting Goals and Keeping Score

• Understand the importance of setting goals and tracking your performance.
• Learn the building blocks of scorekeeping.
• Identify your team’s key results areas.
• Establish metrics in each of your key result areas.
• Assess your current performance.
• Set goals in each of your key result areas.
• Evaluate your feedback system.

Click here for Developing High Performance Teams, Part One.